Legal

Delete your account and data

This page describes how to have your account with Fyndl (web and mobile app by Axel Springer Deutschland GmbH) deleted and which data is removed in the process.

The fastest way is your account settings at fyndl.online/konto: you can start the deletion there directly.

1. How to request deletion

1. Send an email to datenschutz@axelspringer.com with the subject "Delete Fyndl account".
2. Use the email address you registered with, or state it in your message, so we can uniquely identify your account.
3. We usually confirm receipt within 24 hours on business days and delete your account within 30 days. You will receive a confirmation once the deletion is complete.

2. Which data is deleted

• Your user account at our sign-in provider (email address, credentials, sessions)
• Saved and compared offers
• Your consultation data in the Fyndl Advisor: chat history, structured requirements, decision steps, purchase outcomes, and check-ins

3. Retention periods

Independent of a deletion request, the following automatic limits apply: consultation chat messages are removed 30 days after the consultation starts; structured requirements, decision revisions, purchase outcomes, and check-ins are deleted automatically after 12 months. After a deletion request, all data listed under section 2 is removed ahead of these limits. Data we are legally required to keep is deleted once the respective statutory period expires.

4. Local data in the mobile app

Saved offers, skipped offers, settings, and the local analytics identifier in the mobile app are not associated with your account and are not sent to Fyndl. You can remove them in the app under Profile > Delete local app data, or by clearing the app data on your device. This does not delete a Fyndl account; use the request process above to do so.

5. Further information

For details on how we process your data, see our privacy policy.